Addressing shareholders’ questions on the matter, Infosys stated it’s deeply involved with the inconvenience attributable to the technical glitches within the new earnings tax e-filing portal, and it’s working to resolve all the problems on the earliest.

“Infosys is working to resolve the concerns in the new income tax e-filing portal. For the last week, several of the technology glitches, which impacted the performance and stability, have been addressed. And as a result, we have observed lakhs of unique daily users in the portal,” stated Infosys Chief Working Officer Pravin Rao whereas responding to queries throughout the AGM.

Answering a shareholder’s query, Rao knowledgeable that shut to 1 lakh earnings tax returns have been filed thus far on the portal.

The Infosys COO talked about that as new capabilities are launched on the “complex” tax submitting platform, issues associated to submitting types, e-proceedings and different situations had been noticed.

“Our project teams are working to resolve this to ensure a seamless experience for the users…We are deeply concerned with the initial inconvenience this new e-filing portal has caused to the users and are committed to resolving all issues at the earliest,” he stated.

Rao added that the corporate seemed ahead to working intently with all stakeholders over the following few weeks to “ensure that all inputs and feedbacks are being reviewed and addressed towards the objective of delivering enhanced functionality and seamless end-user experience”.

In 2019, Infosys was awarded a contract to develop the next-generation earnings tax submitting system to cut back processing time for returns from 63 days to in the future and expedite refunds.

Aimed toward making tax compliance and refunds simpler, the brand new earnings tax e-filing portal has been riddled with glitches since its launch on June 7. Quite a few taxpayers complained of not having the ability to entry the portal or executing tax-related actions on it.

A day after launch, Finance Minister Nirmala Sitharaman requested Infosys and Chairman Nandan Nilekani to not “let down our taxpayers in the quality of service being provided”. In response, Nilekani responded on June 9 that Infosys regrets these preliminary glitches and expects the system to stabilise throughout the week.

Finance Ministry will meet Infosys venture workforce in an interactive assembly on June 22, together with different stakeholders, to discusses points and glitches noticed within the new earnings tax e-filing portal. The ministry has additionally invited written representations from the stakeholders on the matter, including that Infosys representatives might be current to reply questions, make clear points and obtain inputs.